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School Supplies AtoZ Shipping & Returns FAQs
Shipping Time
Just like our other stores, most items, including teacher materials and supplies ship out 1-7 business days from your order date. The majority of the classroom furniture and equipment items typically ship out in 7-10 business days. During back to school season and holidays, it may take up to 21 days for furniture to ship. Please remember to add 1- 7 business days, depending on your location, for delivery time. When an item is on back-order for more than one week, that portion of your order may be canceled and you will be refunded; this will allow School Supplies AtoZ .com to ship your order.
Although School Supplies A to Z tries to ship all items in one box, in the case that your order contains a mix of items such as classroom furniture and school supplies, you will receive multiple packages at varying times. For more details, you can view your SchoolSuppliesAtoZ.com orders by logging into your account.
When paying with a CHECK:, allow up to 10 business days of receipt for your check to clear BEFORE we can complete your order.
Shipping Charges
As shipping costs change, we ship based on a STANDARD size/weight scale within the 48 contiguous United States. These items are considered non-freight and will ship via UPS, Fedex or USPS. Items that are Freight will be noted or stated in the item description and may incur additional charges.
Free Shipping Promotions:
School Supplies AtoZ may offer 'Free Shipping' promotions throughout the year; Promotions are shown at the top of each page. 'Free Shipping' is only available to residents in the 48 contiguous United States (Alaska & Hawaii are excluded). We may also choose to send FREE SHIPPING coupons ONLY in our emailers (signup for an account and select to receive our emailed newsletters). NOTE: *FREE SHIPPING IS ONLY AVAILABLE TO ITEMS THAT DO NOT SHIP OVERSIZED OR VIA TRUCK FREIGHT. YOU MAY BE REQUIRED TO PAY ADDITIONAL FREIGHT DURING FREE SHIPPING PROMOTIONS FOR THESE ITEMS. Items that are FREIGHT or OVERSIZED will be noted in the item description and may incur additional charges.
PROMOTIONS & SPECIALS
Most promotions and specials will be listed on each page in the upper left hand corner in our store's banner. Have a suggestion? We'd love to hear from you!
Errors and corrections:
Please read your order confirmation from SchoolSuppliesAtoZ to verify your delivery address. IF YOUR PACKAGE IS RETURNED or RECONSIGNED to a new address DUE TO AN ADDRESS ERROR we will charge you any related fees, including possible restocking fees. We reserve the right to charge you the associated fees charged to us by the carrier to correct your address for delivery completion.
We reserve the right to correct errors in pricing, images and descriptions.
Freight Charges:
When purchasing large items considered 'freight' (see above under shipping charges) your cost to ship will vary based on your location. You are responsible for ALL freight charges, unless stated elsewhere. We can ship to US Freight Forwarders, call us if you have a project you would like to discuss. Please call us for rates and product availability. Please call us at: 1-866-600-SHOP (7467) for more information regarding freight shipments and quotes.
FREIGHT Items:
You are responsible for verifying and inspecting all shipments at the time of delivery. If you are not pleased with the condition of the shipment, make a note of it on the bill of lading before the freight carrier leaves, or refuse the shipment. We require that you report such items within 48 hours from receipt. Keep all original packaging until we instruct you further.
Freight price quotes are good for two weeks from the date they are quoted.
CUSTOMER INSPECTION:
You are responsible for verifying and inspecting all shipments at the time of delivery. If you are not pleased with the condition of the shipment, make a note of it on the bill of lading before the freight carrier leaves, or refuse the shipment. We require that you report such items within 48 hours from receipt.
General Product Warranties:
All of our products carry a manufacturer warranty. For information regarding your specific product warranty, please see the information included in your package. Feel free to call us with any warranty questions, or assistance with a warranty.
Warranty for Playground Equipment:
When you receive your equipment, you will have 10 days to verify all parts (nuts, bolts, etc.) are accounted for, and to report a shortage. You will not receive, free of charge, additional parts if you fail to call after this time frame. Refer to your manual for specific warranties as they vary with each Manufacturer.
Returns and Exchanges:
Returns will not be accepted without prior authorization from us and must be made within 30 days. Returns must be in original, unused condition and packaging. If the item you purchased had FREE SHIPPING, you will be charged for the actual cost of shipping the package to you. When requesting authorization to make returns, please include date of purchase (billing date) invoice number, and/or receipt transaction number. Returns are subject to additional shipping fees and/or restocking fees. RETURNS WITHOUT PRIOR AUTHORIZATION FROM US may not be refunded. Failure to return an item without prior authorization from us may result in the forfeiture of your product(s) and any payment we received for such product(s). The original packaging must be used to re-pack the item for return shipping. Contact us for the exact return/exchange policy as each manufacturer will vary: 1-866-600-SHOP (7467).
Credits for returned merchandise may take 1-4 weeks from the time your item is returned the warehouse. Each returned item has to be inspected for use and damage before a credit can be issued. Please call us to check the status of your credit.
Restocking Fees:
Restocking fees may apply on returns. Shipping costs are not refundable and return shipping fees are purchasers responsibility. Only unused items may be returned.
Cancellations: Most orders placed cannot be canceled and may be subject to restocking fees (if items were ordered and/or shipped) and/or an administration fee to cancel the order. Shipping charges incurred for returning items will be the responsibility of the customer. |
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